Fridge Repair service was scheduled ASAP -next day actually! Service tech was professional and proficient. Quick and easy fix. He did a great job cleaning up and took great care of my fridge. I would highly recommend this company! A+++ service!
Legal
Privacy Policy
Electro Appliance Repairs
Effective Date: 30 July 2026
1. Introduction
Electro Appliance Repairs ("we", "us", "our" or "Electro Appliance Repairs") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website electroappliancerepairs.co.zw, use our services, or interact with us.
This policy is written to follow the Cyber and Data Protection Act [Chapter 12:07] and other applicable Zimbabwe data protection legislation.
Our Contact Details:
Location
Harare, Zimbabwe
Phone
0719 227 718
0782 886 252
info@electroappliancerepairs.co.zw
Repair requests and website measurement in plain English
When you send a repair request through our website
The repair request forms on this website deliver your details to us by email through FormSubmit (opens in a new tab), a form-forwarding service. FormSubmit receives what you type into the form and passes it on to our inbox at info@electroappliancerepairs.co.zw. The form asks for:
- your name and phone or WhatsApp number, so we can call or message you back;
- your suburb or location, so we can plan the technician's visit;
- the appliance, brand and fault, so the technician knows what to expect;
- your email address, preferred date and time, and any notes, only if you choose to add them;
- the page you sent the form from, so we know which service you were looking at.
We use these details to reply to you and arrange the repair you asked about. If the form cannot send your request, the page offers to open WhatsApp, your phone or your email app with your details filled in. Nothing is sent that way until you choose to send it from that app.
How we measure calls, WhatsApp taps and form submissions
This website uses Google Analytics and Google Ads measurement. When you tap a phone number, a WhatsApp button or an email link, or send a repair request form, the website records that this happened and which page you were on. For form submissions it also records the type of appliance and the suburb you entered. Your name, phone number, email address and message are not sent to Google Analytics or Google Ads.
We use these figures to see which pages and adverts help people get in touch with us. Google Analytics and Google Ads use cookies and similar technologies to do this (see the cookies section below). Google explains how it uses this information on its page How Google uses information from sites or apps that use our services (opens in a new tab).
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Request a quote or book a repair
- Contact us by phone, WhatsApp, email or the website forms
- Engage our services
- Provide feedback or reviews
This information may include:
Full name and surname
Email address
Phone number(s)
Physical address
Company name (for commercial clients)
Access details for the visit (gate, flat or parking notes)
Service requirements and preferences
Payment information
2.2 Information Automatically Collected
When you visit our website, we may automatically collect certain information, including:
IP address
Browser type and version
Device information
Operating system
Pages visited and time spent
Referring website addresses
Geographic location data
Cookies and tracking technologies
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
Social media platforms (Facebook, Instagram, TikTok, LinkedIn, X)
Payment processors
Marketing partners
Publicly available sources
3. How We Use Your Information
3.1 Service Delivery
- Processing service requests and quotations
- Scheduling appointments and site visits
- Delivering appliance repair, refrigeration and servicing work
- Managing repair jobs and customer relationships
- Communicating about your bookings and repairs
3.2 Business Operations
- Processing payments and maintaining financial records
- Keeping customer records up to date
- Providing customer support
- Conducting quality checks and repair follow-ups
- Maintaining records for guarantee and legal purposes
3.3 Marketing and Communications
- Sending marketing messages (only with your consent)
- Informing you about new services and special offers
- Conducting customer satisfaction surveys
- Building and maintaining customer relationships
3.4 Legal and Compliance
- Complying with legal obligations and regulations
- Protecting our legal rights and preventing fraud
- Responding to legal processes and government requests
3.5 Website Improvement
- Analysing website usage and performance
- Improving user experience and functionality
- Developing new features and services
- Conducting research and analytics
4. Legal Basis for Processing
We process your personal information based on the following lawful grounds:
Consent
You have given explicit consent for specific purposes
Contractual Necessity
Processing is necessary to fulfil our service agreements
Legal Obligation
We must process your information to comply with Zimbabwe law
Legitimate Interests
Processing is necessary for our legitimate business interests, provided your rights are not overridden
5. How We Share Your Information
5.1 Service Providers and Contractors
- Specialist technicians who assist with a repair
- Spare-part suppliers
- Payment processors
5.2 Legal and Regulatory Authorities
- Government agencies and regulators
- Law enforcement when legally required
- Legal advisors and auditors
5.3 Third-Party Service Providers
- Website hosting and maintenance providers
- Email service providers
- Marketing and analytics platforms
- Customer relationship management (CRM) systems
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction, including:
Secure server infrastructure
HTTPS on every page of the site
Access limited to the business inbox and phones
Access controls and authentication
Employee training on data protection
Secure payment processing systems
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Comply with legal, regulatory, and contractual obligations
- Resolve disputes and enforce agreements
- Maintain guarantee and repair records
Retention Periods:
Active client records
Duration of service relationship plus 5 years
Repair records
5 years after the repair is completed
Financial records
5 years (Zimbabwe tax law requirements)
Marketing communications
Until you unsubscribe or withdraw consent
After the retention period, we securely delete or anonymise your information.
8. Your Rights
You have the following rights regarding your personal information:
Right to Access
Request access to your personal information we hold
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your personal information (subject to legal retention requirements)
Right to Object
Object to processing of your information for certain purposes
Right to Restriction
Request restriction of processing in certain circumstances
Right to Data Portability
Receive your information in a structured, commonly used format
Right to Withdraw Consent
Withdraw consent for processing where consent was the legal basis
Right to Lodge a Complaint
Lodge a complaint with the relevant data protection authority in Zimbabwe
To exercise your rights, contact us at:
Email: info@electroappliancerepairs.co.zw
Phone: 0719 227 718
Secondary phone: 0782 886 252
Location: Harare, Zimbabwe
We respond as soon as we can, and within any period the Cyber and Data Protection Act requires.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and analyse website performance.
9.1 Types of Cookies We Use
Essential Cookies
Necessary for website functionality
Performance Cookies
Help us understand how visitors use our site
Functional Cookies
Remember your preferences
Marketing Cookies
Track advertising effectiveness (with consent)
9.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites (social media, suppliers, partners). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. International Data Transfers
We primarily operate in Harare, Zimbabwe. If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.
13. Marketing Communications
13.1 Consent
We will only send marketing communications with your explicit consent.
13.2 Unsubscribe
You can unsubscribe from marketing communications at any time by:
- Clicking the "unsubscribe" link in emails
- Contacting us at info@electroappliancerepairs.co.zw
- Calling us at 0719 227 718
You will continue to receive service-related communications even after unsubscribing from marketing.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes (where appropriate)
We encourage you to review this policy regularly.
15. Contact Us and Complaints
15.1 Information Officer
Our designated privacy contact is available to address privacy concerns:
Information Officer: Electro Appliance Repairs Management
Email: info@electroappliancerepairs.co.zw
Phone: 0719 227 718
Secondary phone: 0782 886 252
Location: Harare, Zimbabwe
15.2 Complaints Process
If you have concerns about how we handle your personal information:
- Contact our Information Officer using the details above
- We will acknowledge your complaint within 5 business days
- We will investigate and respond as soon as we can, and within any period the Cyber and Data Protection Act requires
- If unsatisfied, you may lodge a complaint with the relevant data protection authority in Zimbabwe
15.3 Data Protection Authority (Zimbabwe)
Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ)
If you are not satisfied with our response, you may contact POTRAZ or the relevant Zimbabwe data protection authority regarding complaints under the Cyber and Data Protection Act.
Location: Harare, Zimbabwe
16. Consent
By using our website and services, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein.
For specific processing activities, we will obtain your explicit consent where required by law.
Your Privacy Matters to Us
We are committed to protecting your personal information and respecting your privacy rights. If you have any questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact us.
Last Updated: 26 October 2026 | Effective Date: 30 July 2026
Google reviews
What Our Customers Say
Great service, the team is very proffessional and their level of communication is commendable. My Samsung Fridge Freezer (Side By Side) was repaired right on time and it worked like it was brand new. Thank you so much
My washing machine had be down for a year thanks to these guys for fixing it. Now I'm no longer using my hands to wash my clothes.
Quoted word for word from our Google Business Profile.
Read all our reviews on Google (opens in a new tab)
Read all our reviews on GoogleFREQUENTLY ASKED QUESTIONS
Frequently Asked Questions About Privacy
What details do you keep when I book?
Your name, phone number, address and the appliance details you send, used to arrange and carry out the repair.
Do you share my details?
We use your details to arrange your repair, as set out in this policy.
How do I correct my details?
Call or WhatsApp 0719 227 718 or email info@electroappliancerepairs.co.zw and we will update them.