Terms of Service

2. Our Services

Electro Appliance Repairs provides fridge, freezer and washing machine repairs, fridge regassing, tumble dryer, dishwasher, oven, microwave and stove repairs, commercial refrigeration, cold room repair and emergency call-outs to homes, offices and businesses across Harare, Zimbabwe. The specific scope of any repair is defined in the quotation provided to you before work begins.

We reserve the right to decline or discontinue any service request at our discretion, including where an appliance or its installation is unsafe, a request falls outside our expertise, or payment terms are not met.

3. Quotations and Call-Out Fee

4. Payment Terms

• Payment terms and methods are stated on your quotation.
• Payment is due on completion of the repair, unless otherwise agreed in writing.
• If a part has to be ordered, we explain the timing and the cost before going ahead.

Anything specific to your repair, such as a part that has to be ordered, is set out in your individual quotation.

5. Changes, Variations & Cancellations

6. Guarantee

Repairs we complete carry a 6-month guarantee on parts and labour. Keep your invoice as proof of the repair date. The guarantee does not cover:

• Damage caused by misuse, neglect or lack of care after the repair
• Normal wear and tear
• Work or alterations carried out by third parties after our repair
• A separate fault that was not part of the repair quoted and carried out

Manufacturer warranties on spare parts (for example compressors, pumps and control boards) are passed through to you as provided by the manufacturer or supplier.

7. Customer Responsibilities

To help us carry out your repair safely and on time, you agree to:

8. Limitation of Liability

We take reasonable care in all work performed. The liability of Electro Appliance Repairs for any claim arising from our services is limited to the value of the relevant repair, except where liability cannot be excluded or limited under Zimbabwe law (including gross negligence or wilful misconduct).

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including extreme weather, load-shedding, spare-part supply delays or municipal service interruptions.

9. Website Use and Intellectual Property

All content on this website, including text, images, logos and design, is the property of Electro Appliance Repairs or its licensors and may not be copied, reproduced or used without our prior written consent.

You agree not to use this website for any unlawful purpose or in a way that could damage, disable or impair its functionality.

10. Dispute Resolution

If a dispute arises regarding our services, we encourage you to contact us directly so we can resolve the matter promptly. If a resolution cannot be reached informally, disputes will be handled in accordance with Zimbabwe law and, where applicable, referred to mediation or arbitration before formal legal proceedings.

11. Governing Law

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us