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Electro Appliance Repairs

Help & information

Appliance Repair FAQs for Harare

Appliance Repair Questions Answered

Find answers to common questions about appliance repairs, technician call-outs, fridge regassing, washing machine repairs, service areas, appliance brands and booking a repair with Electro Appliance Repairs in Harare.

How Can We Help?

Browse our frequently asked questions below to learn more about our appliance repair services in Harare.

GENERAL

General Appliance Repair Questions

Which household appliances does Electro repair in Harare?

We repair fridges, freezers, fridge-freezers, washing machines, tumble dryers, dishwashers, microwaves, ovens and stoves. If you are unsure whether we repair your particular appliance, contact us with the appliance type, brand and problem.

Do you come to my home to repair the appliance?

We provide mobile appliance repair call-outs across our areas we cover. A technician can attend your home or business to inspect the appliance and determine the repair required.

Do I need to bring my appliance to you?

For many appliances, particularly large appliances such as fridges, freezers and washing machines, you can arrange a technician call-out to your location. Contact us with your appliance details so we can advise you on the appropriate next step.

Do you repair appliances for businesses?

Yes. We can assist with suitable appliances at offices, restaurants, shops, accommodation properties and other businesses. Contact us with details of the appliance and fault so we can confirm whether we can assist.

What should I include in a repair booking message?

Where possible, provide:

  • appliance type
  • appliance brand
  • model number if available
  • description of the problem
  • your location
  • your preferred appointment details

Photos or a short video of the appliance or fault may also help when appropriate.

Can you diagnose an appliance before repairing it?

Yes. The appliance needs to be assessed so the likely cause of the fault and required repair can be identified.

Do you repair old appliances?

This depends on the appliance, its condition, the fault and whether the required repair is practical. Contact us with the brand, model and problem for guidance.

FRIDGES & FREEZERS

Fridge & Freezer Repair FAQs

Do you repair fridges that are not cooling?

Yes. We diagnose fridge cooling problems and determine what is preventing the appliance from maintaining the correct temperature. See our fridge repairs service for more detail.

Where should I start if a fridge runs but food stays warm?

Several faults can cause poor cooling, including airflow problems, thermostat or sensor issues, refrigeration-system faults and other electrical or mechanical problems. A technician should inspect the fridge to determine the actual cause.

Do you repair freezers that are not freezing?

Yes. We repair chest freezers, upright freezers and other suitable freezer types that are not maintaining the required temperature. Visit our freezer repairs page for more information.

Is water under the salad drawer a fridge leak?

Water under the drawers usually comes from a blocked defrost drain or thawed ice. Note whether the freezer is iced, whether drinks are still cold, and if the puddle is inside or on the floor. The technician confirms the source on the appliance. See fridge leaking water.

Why is my fridge making a loud or unusual noise?

Fridge noises can originate from fans, compressors, vibration or other moving components. Unusual or newly developed noises should be assessed to determine the cause.

My fridge is freezing food. Can you repair it?

Yes. Excessive cooling can be associated with temperature controls, sensors, airflow or other faults. A technician can diagnose the cause.

Do you repair fridge electrical faults?

Yes. We diagnose various electrical and control-related fridge faults where repair is practical.

Do you repair both domestic and commercial fridges?

Yes. We repair household fridges and fridge-freezers on our fridge repairs page, and display fridges, bottle coolers and chest freezers for shops and restaurants on commercial refrigeration.

FRIDGE REGASSING

Fridge Regassing Questions

Do you provide fridge regassing in Harare?

Yes. Electro Appliance Repairs provides fridge refrigeration assessment and regassing services across our Harare service areas. Fridge regassing starts from US$30 where assessment shows it is appropriate.

Should I book fridge regassing when food is only slightly warm?

Book a fridge repair and we will find the cause. Slightly warm food can be a door left ajar, a blocked vent, a fan or a control fault. Regassing, from US$30, is the fix when the diagnosis shows the sealed system is low.

How do I know if my fridge needs regassing?

Gradual loss of cooling, long run times and a softening freezer can point to low refrigerant. The same signs also fit fan, ice and control faults, so the technician tests the fridge to confirm. See does my fridge need regassing?.

Can you just add gas without checking the fridge?

We check the fridge first. Finding the underlying fault, such as a leak, means the repair lasts and you only pay for gas when your fridge needs it.

Do you regas freezers?

Yes. We test the freezer first and regas it when the sealed system is low. See freezer regassing and freezer repairs.

WASHING MACHINES

Washing Machine Repair FAQs

Do you repair washing machines in Harare?

Yes. We provide washing machine repair call-outs across Harare and our selected surrounding service areas.

Do you repair washing machines that are not spinning?

Yes. A skipped spin can have mechanical, electrical or control causes, and the technician tests the machine to find which one. See washing machine not spinning.

Can you repair a washing machine that is not draining?

Yes. We diagnose washing machine drainage problems, including faults involving the drainage system and related components.

If puddles appear only during spin, is the washing machine leaking from the door?

Spin-only puddles can come from a door seal, a loose hose or water thrown from an overloaded drum. Check whether the leak is at the door glass, the rear hoses or underneath. Keep using the machine only if the floor stays dry and sockets are clear.

My washing machine is making a loud noise. What could be wrong?

Unusual noises may be related to the drum, bearings, motor, pump or other mechanical components. The exact cause should be diagnosed before repairs are carried out.

Can you fix a washing machine with a dead control panel?

Yes. We diagnose electrical and control faults on washing machines, from the plug and supply through to the door lock and control board.

What washing machine brands do you repair?

We repair all major washing machine brands, including Samsung, LG, Defy and Hisense. See Brands We Repair for the full list.

OTHER APPLIANCES

Other Appliance Repair Questions

Do you repair tumble dryers?

Yes. We diagnose and repair suitable tumble dryer heating, drum, electrical and operating faults. See our tumble dryer repairs page for common problems such as a dryer not heating, not drying or making a noise.

Can you help if my tumble dryer is showing an error code?

Yes. Error codes vary by brand and model. Send the brand, model and exact code when you book. See tumble dryer error codes for what to include.

Do you repair dishwashers?

Yes. Our dishwasher repair service covers suitable drainage, water, electrical and operating problems, including dishwashers that are not draining, leaking or not cleaning properly.

Can you help if my dishwasher is showing an error code?

Yes. Error codes vary by brand and model. Send the brand, model and exact code when you book. See dishwasher error codes for what to include.

Do you repair microwaves?

Yes. We repair various microwave faults where the appliance and fault fall within our repair scope. See oven, microwave and stove repairs.

Do you repair ovens and stoves?

Yes. We provide repairs for suitable oven and stove heating, electrical and operating faults. Visit oven, microwave and stove repairs for more detail.

Can you repair more than one appliance during a visit?

If you have multiple faulty appliances, tell us when booking so we can understand what needs to be assessed and arrange the visit appropriately. You can also view all appliance repair services.

BRANDS

Appliance Brand Questions

Which appliance brands do you repair?

We work on many popular appliance brands, including:

  • Samsung
  • LG
  • Defy
  • Hisense
  • Bosch
  • Whirlpool
  • KIC
  • Kelvinator
  • Capri
  • Smeg
  • AEG
  • Electrolux
  • Siemens
  • Miele
  • Speed Queen
  • FRESH
  • Haier
  • Beko
  • Midea

We also repair other household brands. See Brands We Repair for the full list.

If the Samsung badge is on a fridge and a washing machine, are they booked together?

List both appliances and both faults on one request if they are in the same home. They can be seen together if time allows. See Samsung Appliance Repairs.

Does an LG ThinQ or panel message replace the model number?

Copy the message and photograph the rating label too, because the model number identifies the parts. See LG Appliance Repairs.

Are Defy chest freezers booked as fridge repairs or freezer repairs?

A dedicated chest or upright freezer is booked as freezer work. A Defy fridge-freezer is booked as fridge work. Send a photo of the appliance if the badge is the only detail you have.

What if my appliance brand is missing from the list?

Contact us. The list shows common brands, and we repair many more. Send the appliance type, brand, model and fault and we will confirm.

SERVICE AREAS

Where Do You Provide Appliance Repairs?

Which areas of Harare do you cover?

Our main Harare service regions are:

  • Harare North
  • Harare East
  • Harare South
  • Harare West
  • Harare CBD

See our areas we cover for full coverage details.

Do gated northern estates need access notes on the booking?

Yes. Add the estate name, boom gate or cottage access to the booking as well as the suburb. Coverage includes Borrowdale, Mount Pleasant, Avondale, Highlands, Chisipite, Vainona and neighbouring northern suburbs. View Harare North Areas →

Is Ruwa booked through Harare East or as its own area?

Ruwa has its own area page. Use Harare East for Greendale, Eastlea, Msasa, Mandara, Mabvuku, Tafara and neighbouring eastern suburbs. View Harare East.

Should Chitungwiza use the Harare South page or its own town page?

Use the Chitungwiza page for that town. Harare South covers Waterfalls, Hatfield, Cranborne, Glen View, Glen Norah, Highfield and other southern suburbs. View Harare South.

Do western suburbs share one technician list with Avondale?

Avondale sits in the northern coverage set. Harare West covers Westgate, Mabelreign, Bluff Hill, Tynwald, Belvedere, Warren Park, Kuwadzana and neighbouring western suburbs. View Harare West.

What should I tell you about a CBD building visit?

Tell us the building, floor, parking and how the technician should sign in. Call-outs cover Harare CBD and central Harare for suitable residential and business appliances. View Harare CBD.

Do you cover areas outside Harare?

Our selected surrounding service areas include:

  • Ruwa
  • Zimre Park
  • Chitungwiza
  • Norton
  • Mazowe
  • Domboshava

See Ruwa and Zimre Park, Chitungwiza, Norton and Harare North for Mazowe and Domboshava. Call or WhatsApp us to confirm technician availability for your exact location.

BOOKINGS & CALL-OUTS

Booking an Appliance Repair

How do I book an appliance repair?

Customers can contact Electro Appliance Repairs by phone, WhatsApp or through the website's request a quote form.

What number can I call?

Primary:

0719 227 718

Secondary:

0782 886 252

Can I book through WhatsApp?

Yes. Use WhatsApp (opens in a new tab) to contact Electro Appliance Repairs.

What should I send on WhatsApp?

Please send:

  • your name
  • location
  • appliance type
  • brand
  • description of the problem
  • photos or video where useful

How are appliance repairs priced?

Each repair is priced after diagnosis, because the cost depends on the appliance, the fault and the parts needed. You get the quote before any work starts. Fridge regassing starts from US$30.

How much is the call-out fee?

The call-out fee is US$15 in Harare (towns further out depend on distance), waived if you go ahead with the repair, and the quote is free. Book a repair and we confirm it with your booking.

What does the 1-hour attendance aim mean?

Once your booking is confirmed, we aim to have a technician with you within 1 hour, depending on your location, traffic and technician availability. The hour covers arrival. Repair time depends on the fault, and many repairs are finished on the first visit.

Do you offer same-day appliance repairs?

Often, yes. Call or WhatsApp as soon as the fault appears. Once we confirm your booking, we aim to have a technician with you within 1 hour, depending on location, traffic and technician availability. See same-day and emergency appliance repairs or book a repair.

How long does an appliance repair take?

Repair time depends on the appliance, fault, diagnosis and work required. Some faults can be addressed during the initial visit, while others may require additional work.

Google reviews

What Our Customers Say

Fridge Repair service was scheduled ASAP -next day actually! Service tech was professional and proficient. Quick and easy fix. He did a great job cleaning up and took great care of my fridge. I would highly recommend this company! A+++ service!

Leeroy JakaziGoogle reviewFridge repair

Great service, the team is very proffessional and their level of communication is commendable. My Samsung Fridge Freezer (Side By Side) was repaired right on time and it worked like it was brand new. Thank you so much

Leona KweshaGoogle reviewFridge repair

My washing machine had be down for a year thanks to these guys for fixing it. Now I'm no longer using my hands to wash my clothes.

Tariro NgondeGoogle reviewWashing machine repair

Quoted word for word from our Google Business Profile.

Read all our reviews on Google (opens in a new tab)

Still have a question?

Ask Us About Your Appliance

Tell us what appliance you have, the brand, your suburb and what it is doing. We will tell you the next step and book a technician if you need one.