Fridge Repair service was scheduled ASAP -next day actually! Service tech was professional and proficient. Quick and easy fix. He did a great job cleaning up and took great care of my fridge. I would highly recommend this company! A+++ service!
FREEZER REPAIRS · HARARE
Freezer Not Switching On?
Freezer Dead, or the Light Works but It Will Not Start?
A freezer that will not come on is usually a supply problem, a failed thermostat or a starting relay. If the light or display works but the freezer never starts cooling, the fault is in the starting circuit or the compressor. Our technicians test both on site in Harare.
- Freezer fault diagnosis on site
- Chest & upright freezer repairs
- Quote before work starts
- Mobile call-outs across Harare
- Independent repairer for all major brands
Call or WhatsApp 0719 227 718
Why Won't My Freezer Turn On?
Start with the supply. Plug a phone charger or lamp into the same socket, check the plug fuse if it has one, and look at the distribution board for a tripped switch. If the socket is live and the freezer is still silent, the fault is usually the thermostat, a wiring connection or the starting relay.
When the light or display works but the freezer stays warm, it has power but the compressor is not starting. Our freezer repairs technicians test the relay, overload and compressor windings to find which one has failed. Shop freezers go to our commercial refrigeration team. Book a repair and keep the lid closed meanwhile.
Two Patterns We See
Tell us which of these matches your freezer. It changes where the technician starts.
Completely dead
No light, no display, no sound and the cabinet warming.
Light or display works, no cooling
The freezer has power, but the compressor never starts.
Clicks, hums, then goes quiet
The relay tries to start the compressor and the overload cuts it out.
Starts and stops after seconds
The compressor runs briefly, then trips off again.
Trips the power when plugged in
An earth fault in the freezer wiring or compressor.
Common Causes When a Freezer Will Not Start
- Socket, plug fuse or tripped circuit
- Damaged plug or power cable
- Failed thermostat or control board
- Faulty starting relay or overload
- Loose wiring connection
- Compressor winding or earth fault
- Voltage too low after a power cut
When to stop using the appliance
Switch the appliance off at the wall if you notice a burning smell, smoke, sparking, exposed wiring, repeated breaker trips or water near electrical parts. Leave electrical covers, high-voltage parts and the sealed refrigeration system to a technician, then call or WhatsApp 0719 227 718 and we will arrange an assessment.
Lights On but Not Cooling
Power reaching the light or display proves the supply is fine, so the fault sits between the thermostat and the compressor. A click followed by silence every few minutes is classic of a failed starting relay or overload, which is a quick repair. If the relay is good, we test the compressor windings and explain the options before any further work.
After a long power cut, leave the freezer unplugged for a few minutes and then try again. Voltage dips in Harare can stop a compressor from starting until the supply settles.
Electrical Safety
If you see sparks, smell burning, or the freezer trips the power each time it is plugged in, unplug it and leave it off until a technician has checked it.
How We Diagnose a Freezer That Will Not Start
The technician checks the supply at the socket, then tests the thermostat, relay, overload and compressor with a meter. We work from the outside in, so you are not paying for compressor work when a relay or thermostat is the fault.
You get the cause and a quote before any work starts.
Book an appliance repair
Need this freezer looked at?
Send the freezer type, brand, model if you have it, what it is doing and your suburb. We confirm your booking and arrival time by phone or WhatsApp.
Related freezer problems
Other Freezer Problems We Repair
Freezer Compressor Problems
Clicking, humming, tripping or a silent compressor.
Freezer Making Noise
Buzzing, clicking, rattling or other unusual freezer sounds.
Freezer Not Freezing
Food is soft, thawing or the temperature keeps changing, even though the freezer runs.
Freezer Running Continuously
The freezer runs for long periods or seems to run all the time.
Freezer types
Freezer Types We Repair
Chest Freezers
Household and shop chest freezers with lid seals, static cooling plates and manual defrost.
Upright Freezers
Upright and drawer freezers, including frost-free models with fans and a defrost system.
Fridge-Freezers
The freezer compartment of a combined fridge-freezer, checked together with the fridge side.
Commercial Freezers
Display freezers and ice cream chests. Cold rooms are handled by our commercial refrigeration team.
Tell us whether the freezer is a chest, upright or the freezer side of a fridge-freezer, plus the brand and model if you have them.
Freezer Brands We Repair
We are an independent repairer for all major freezer brands, not tied to one manufacturer. Choose your brand, or send us the make and model of any other brand.
Freezer Repairs Across Harare
Our technicians travel to homes, shops and farms across Harare and nearby towns, so the freezer is repaired where it stands.
Harare North
Avondale, Borrowdale, Mount Pleasant, Highlands, Chisipite, plus Mazowe and Domboshava
Harare West
Westgate, Mabelreign, Bluff Hill, Tynwald
Harare East
Greendale, Eastlea, Msasa, Mandara
Harare South
Waterfalls, Hatfield, Cranborne, Glen View
Harare CBD
City Centre, the Avenues, apartments, offices and shops
Ruwa
Ruwa and Zimre Park
Chitungwiza
Chitungwiza households and local businesses
Norton
Norton and surrounding homes
Google reviews
What Our Customers Say
Great service, the team is very proffessional and their level of communication is commendable. My Samsung Fridge Freezer (Side By Side) was repaired right on time and it worked like it was brand new. Thank you so much
Thank you for fixing my Samsung Fridge at arlington, amazing service from you guys , l am impressed
Quoted word for word from our Google Business Profile.
Read all our reviews on Google (opens in a new tab)FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions About Freezer Not Switching On
Why is my freezer not turning on at all?
First check the socket with another appliance and look for a tripped switch on the distribution board. If the socket works, the freezer usually has a failed thermostat, a loose connection or a damaged cable, which we can test and repair on site.
Why is my freezer light on but it is not cooling?
The freezer has power, but the compressor is not starting. The usual culprit is the starting relay or overload, followed by the thermostat. We test each one before recommending compressor work.
My freezer hums or clicks, then stops. What does that mean?
The relay is trying to start the compressor and the overload is cutting it out. A faulty relay is the most common cause and is a quick repair. Stop retrying if it trips the power.
My freezer stopped working after a power cut. Can it be fixed?
Usually, yes. Power surges and low voltage can damage the relay, thermostat or control board, which are all repairable. Leave it unplugged for a few minutes, try again, and book a visit if it still will not start. See appliance damage after power cuts.
Is it safe to keep resetting the power when my freezer trips?
No. Repeated tripping usually means an earth fault in the freezer. Leave it unplugged and we will test it on site.
Book a freezer repair in Harare
Tell us what your freezer is doing and where you are in Harare. We confirm your booking and arrival time by phone or WhatsApp.
Book a freezer repair
Having Problems With Your Freezer?
Call or WhatsApp 0719 227 718 with the freezer type, the fault and your location. A technician diagnoses it on site and quotes before any work starts.